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Terms of Sales


GAEC DES TILLOUX, administrator of the site

This is any natural person aged 'at least 18 years old and having the legal capacity to contract.
The Customer is a consumer who resides in Metropolitan France.

These general conditions of sale apply to any consultation or order placed on the website Confirmation of the order by the customer implies unreserved acceptance of these general conditions of sale.


3.1 Product Offer
The product offers presented on the website are valid exclusively for deliveries in mainland France. The products are presented in accordance with legal requirements and as exactly as possible.
The perfect representation of the products on the website and / or in the catalogs cannot be guaranteed, in particular due to the differences in color rendering by the Internet browsing software and / or viewing monitors, the seller cannot be held responsible for the inaccuracy of the photographs appearing on the website.

3.2 Acceptance of order
The automatic registration systems communicated by internet as well as the order forms sent by the customer by mail are considered as proof of the nature, content and date of the order. In the event of an order by internet, the seller confirms the acceptance of his order to the customer at the email address that he will have communicated. The seller reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order.

The prices of our products are indicated in euros all taxes included (TTC) excluding shipping costs. The seller reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in effect at the time of order entry (subject to availability).

Our product offers are available while stocks last. In case of unavailability of product (s) after placing your order, we will inform you by email, telephone or post as soon as possible. You can then request the cancellation or modification of your order.

The prices of the products do not include the cost of delivery. These prices will be indicated, according to the destination and the weight of the order, in the summary of the order and before its validation by the Customer.


2 possible delivery methods:
a) - Order the merchandise on the website and pick up your order at the Lamas du Tilloux store.
b) - Tracked Colissimo
Packages are shipped within 48 to 72 hours, after receipt of your payment. In this shipping method, the tracked package is delivered without signature. If you want delivery of the parcel with signature, an additional cost will be requested, please contact us.
A number will be sent to you following your order and you will be able to track your package by connecting to the site
Shipping costs include packaging, handling and postage. Two separate orders cannot be combined, you will have to pay the shipping costs for each of them. It is advisable to group your purchases into a single order. If you want 2 places of delivery, it is necessary to place two orders with the associated delivery costs.
The products will be sent to the delivery address that the buyer has indicated during the ordering process. In the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be, to deliver the product. The participation in the shipping costs is inclusive of VAT. Any delays do not entitle the buyer to claim damages.

No complaint concerning the non-receipt of a colissimo will be accepted beyond one month after shipment. Please note, no late delivery dispute concerning a colissimo will give rise to compensation from

Damaged package
If your package is delivered directly to your box letters or by your postman and is unfortunately damaged, it is imperative to go to your post office to ask them for a report of deterioration without opening it. If this is not requested within 24 hours, the post office will refuse to send it to you and therefore cannot be the subject of any claim for compensation.

Returns under the NPAI reason
These are the packages returned by the service provider responsible for delivery under the mention: Does not live at the Address Indicated.
Processing a return NPAI
After returning your package, a credit note (total of the order, postage deducted) will be credited to your customer account within 48 hours of receipt of your package by Les Lamas du Tilloux. You can then re-place your order.

Returns under the reason 'unclaimed'
These are packages that have not been claimed by customers at the post office within the time limit. (15 days).
Processing of a return under the reason 'unclaimed'
After returning your package, a credit note (total of the order, postage deducted) will be credited to your customer account within 48 hours of receiving your package. You can then place your order again.

We decline any responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or a strike.


  1. For the payment of the price of the products and the shipping costs, you will be able to follow the methods indicated in your order form.

  1. When paying by credit / debit card, financial information (for example, credit card number credit / debit or the due date) will be transferred by means of a cryptographic protocol, to BNP Paribas or Paypal, without third parties being able to access it under any circumstances. At no time does Les Lamas du Tilloux receive, store, record or transmit any part of its customers' banking information. All banking information is processed directly by its specialized partners (BNP Paribas, Paypal).

  1. Such information will never be used by Les Lamas du Tilloux, except to complete the procedures related to your purchase or to issue the refunds in the event of any return of the products following the right of withdrawal or if it is necessary to prevent or report to the police the occurrence of fraud on
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  1. The price for the purchase of the products and the shipping costs, as indicated on the order form, will be debited from your checking account when purchasing the products.

In accordance with the law n ° 2008-3 for the development of competition in the service of consumers, known as "Chatel", the Customer benefits from a right of withdrawal.

Article L.121-20 and following of the Consumer Code provide that the Customer can benefit from a period of 7 days from receipt of the goods to return them in whole or in part. The products must be returned complete and intact in their original packaging under penalty of non-refund. The shipping and return costs are the responsibility of the customer.

This reimbursement will be made by check, bank transfer (provide us with an RIB in this case) or by delivery of a voucher, at the customer's choice. It will be carried out as soon as possible, and at the latest within 30 days following the exercise of this right.

In the event of a dispute, an amicable solution will be sought before any legal action. The preliminary search for an amicable solution does not interrupt the time limits for acting as a guarantee.

These GTCS are subject to French law. All relations arising from the connection and / or use of the site are subject to French law.

The information and data provided by the Customer and collected by the Seller on the site (such as in particular his name and first name, his contact details, the details of his orders) are treated confidentially and are saved in one or more databases centralized at the level of the Seller.

The personal data of the Customer, requested by the Seller, responsible for processing, are necessary for the recording, monitoring and archiving of its orders, the commercial and marketing management of its file and the quality of its relations with the Seller.

The information and personal data of the Customer are also kept by the Seller for security purposes , in order to comply with legal obligations and regulations, and to allow the personalization of the services offered and the information sent to the Customer by the Seller.

Under the provisions of the Data Protection Act n ° 78-17 of January 6, 1978 as amended , the Customer has the right to access, rectify, oppose and delete data concerning him. To exercise these rights, the Customer must send a letter to the following address: Les Lamas du Tilloux - Lieu Dit "Le Tilloux" - 03240 DEUX CHAISES.

Depending on the choices made by the Customer when creating or viewing their account, they may receive offers from the Seller, as well as from other partners as indicated when creating their account.

br /> At any time the Customer can modify the authorizations that he has communicated from his account or by contacting Customer service by e-mail. The Customer may in particular at any time unsubscribe from newsletters or refuse any commercial solicitation by clicking on the unsubscribe link appearing on the message.

The various elements of the site: trademarks, content, illustrations and images, etc. are protected by copyright, trademark law, patent law and image rights.

Any deterioration, as well as, in the absence of authorization, any reproduction, download, copy, modification, commercial use, total or partial, of said elements are prohibited and expose its author (s) to prosecution.

The description of the product is the only contractual source.

The Seller cannot be held liable in the event that the non-performance of its obligations results from an act of God.

The Seller is only liable an obligation of means with regard to the operation and continuity of the site.
The Customer declares to accept the characteristics and limits of an online service, and in particular to recognize:
- that he is aware of the vagaries of online consultation, in particular with regard to response times;
- that it is his responsibility to take all necessary measures to ensure that the technical characteristics of his computer and / or its computer network allows it to access the site;
- that he is solely responsible for his access to the Internet;
- that it is his responsibility to take all appropriate measures to protect his own data, personal data, works and / or software from contamination by any computer viruses circulating on the Internet or contracted by any other electronic means;
- that any telematic network used for data transmission purposes, may experience periods of saturation due to the '' congestion of bandwidth, cuts due to technical incidents or maintenance interventions, decisions of companies managing said networks or any other events beyond the control of the Seller.

The Customer is solely responsible for the use he makes of the service and cannot hold the Seller responsible for any complaint and / or procedure made against him.